Term & Conditions
Making a Reservation
To make your reservation, see your Travel Agent, or for more information, visit the website at aoyeetravel.com or call Aoyee Travel reservations at 1.888.986.9688
Terms & Conditions (PLEASE READ CAREFULLY)
Reserving or participating in any travel services offered by Ao Yee Royal International Travel Co. Ltd. (hereinafter “The Company”, “we”, “us”) constitutes a contractual agreement between the participant (“you”) and The Company and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions (“Terms”),You must be at least 18 years of age to make a reservation. In all cases, the person making the reservation represents and warrants that all participants have consented to, accepted, and agreed to be bound by these Terms.
The Company reserves the right to update or amend these Terms at any time prior to you making a reservation.
Any payment made to The Company shall be deemed to constitute full acceptance of these Terms.
Deposit, Payments, Confirmation & Invoicing
Pricing & Price Guarantee
Prices shown are per person, based on two people sharing a room. Prices do not include airfares, except where noted on specific itineraries, and are subject to change without notice.
Pricing for our trips and services are subject to change at any time prior to receipt of full deposit. Once The Company processes any payment for services, the price is guaranteed not to increase unless you amend your reservation* (see Errors & Omissions below).
Deposit to Hold Space
At the time of reservation, a non-refundable, non-transferable, per person, per trip deposit is required. The deposit amount is dependent upon the trip and services booked.
Full payment is required by the final payment date. The final payment date is dependent upon the trip and services booked. See section “Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules” below.
If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, will be cancelled, and your deposit, airfare and travel insurance premiums will be forfeited.
Travel Insurance payments are always non-refundable.
Reservations made after the final payment date require full payment at the time of reservation and will include any late reservation fees.
Ways to Pay
The Company accepts payment via cheque, money order, Visa, MasterCard, and Alpha Pay.
CREDIT CARD BOOKINGS: Your authorization to use your credit card number for deposit and/or final payment indicates your compliance with our booking terms and conditions, whether or not you have actually signed the appropriate draft. Verbal authorization of your credit card confirms your reservation.
Your reservation is confirmed when your initial deposit payment is processed. Your invoice, when documented as payment received, is confirmation of services on the reservation.
Accuracy of Invoice Details
You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 10 days of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous or inaccurate details.
ERRORS & OMISSIONS
*In the event the price listed, quoted, or confirmed is incorrect due to a system error, human error or other error, The Company reserves the right to correct the price and reinvoice you at the correct price.
Not Included in Pricing
Unless specifically noted in your trip itinerary, the following is not included in your reservation.
- airfare to and from the start of your trip;
- intra-trip air, unless specified in the itinerary
- airline baggage fees, including checked and/or excess baggage fees
- Federal inspection fees for Canada Immigrations & Customs; International Air Transportation tax;
- agricultural tax;
- other per-person taxes imposed by government entities;
- airport taxes and fees, including the Air Traveller’s Security Charge up to $11.20 per person, participant facility charges up to $18 per person, Federal domestic flight segment fees up to $14.25 per segment, Canada and international arrival and departure and other government imposed fees added by the airline and applicable at time of reservation; ^
- port taxes;
- passports; visas; vaccinations;
- gratuities to your Tour Director, Cruise Director, Local Host®, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships;
- laundry; telephone; minibar;
- entry/exit fees at airports;
- alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant or on board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant);
- airport transfers (unless on qualifying flights);
- optional excursions;
- porterage at airports and train stations or on Cosmos 2022 and beyond;
- Travel Insurance;
^ These fees are included in the price of airfare purchased through The Company
Air Inclusive Deposit Amounts, Final Payment Dates & Cancellation Fee Schedules
Airfare & Flights
Air reservations are available through The Company only for travel originating from Canada.
All airlines are independent from The Company; The Company does not own, manage or operate any air carrier or aircraft.
Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. By purchasing your air services through The Company, you waive all liability for The Company for such air services.
Flex-Air, Instant Purchase Air and Intra-Trip Air
- Flex-Air allows flexibility if you want to make changes to your trip schedule with lower revision fees.
- Instant Purchase Air may offer additional airline options, but has more restrictions, may be non-refundable and/or have higher revision fees.
- Intra-Trip Air: Intra-trip air may be Flex-Air or Instant Purchase Air depending on the product. This will be explained at the time the reservation is made.
Depending on product and destination, some trips may only offer one air option.
Air Inclusive Trips
Additional per person, non-refundable, non-transferable deposits and payments are required for your international flights and/or for intra-trip air. These are in addition to the deposits and payments above. Air-inclusive trip pricing is guaranteed upon receipt of deposit or payment in full for the entire reservation as specified in the information below.
Deposit Amount: $300 up to the full ticket amount (CAD)
Final Payment Date: Per product schedule above days
Cancellation Fees: (% of total price)
- $300 up to the full ticket amount
Instant Purchase Air:
Deposit Amount: Full ticket amount at time of reservation + processing fee* (CAD)
Final Payment Date: At time of reservation
Cancellation Fees: (% of total price)
- 100% including processing fee* applicable 24 hours after purchase.
Deposit Amount: $250 (CAD)
Final Payment Date: Per product schedule above
Cancellation Fees: (% of total price)
- Per product schedule above
* Processing fees per person: $50-80 North & Central America; $60-80 Europe/Middle East; $80 for all other destinations. These fees are always non-refundable.
After your airfare is booked, any revisions you make may incur fees. This includes correcting errors in your information or services (names, dates, schedules, class of service, airlines, other). At the time of request, fees are applied and payable immediately. The Company is not liable for necessary amendments due to errors in information provided by you. See “Accuracy of Invoice Details” above for your responsibilities and liability.
Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.
Airline Mileage Accrual
Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through The Company. The Company has no liability if accrual is denied and/or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased through The Company using frequent flyer miles, status or certificates. This is at the sole discretion of the airlines and The Company has no liability if upgrades are not allowed. Cancellation fees, as noted above, will apply to all airfare, regardless of accrual grants.
Seat assignments are not guaranteed even after they are assigned and The Company has no control over airline seat assignments. Airlines and The Company reserve the right to change seat assignments at any time without notice, for any reason. Most airlines charge a fee to pre book a seat.
Airfare Schedule Changes
The Company is not responsible or liable for any airline cancellations, schedule changes or delays. Prior to check-in, for airfare purchased through The Company, The Company may be able to assist if you are rescheduled, delayed or cancelled. After you check-in, The Company can no longer assist you and you must work with the airline directly to arrive at your destination. The Company is not liable for expenses you incur if you miss your flight or flight connection.
Any amendments you make voluntarily to your air or air schedule may incur change fees or additional charges up to the full ticket price. These are your responsibility to pay.
Canadian Air Transportation Security Authority (CATSA) Information
At the time of air reservation through The Company, you are required to provide all Canadian Air Transportation Security Authority (CATSA) information. This information includes full name, date of birth, gender and redress number (if available) for all participants. We submit information to Transport Security. Reservations without this information are not processed and space will not be secured.
Making Your Own Flight Arrangements
If you make your own flight arrangements, The Company is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. It is best to avoid airline tickets with high change fees.
Ao Yee Royal International Travel Co. Ltd. located at Unit 603-7130 Warden Ave, Markham. Ontario. L3R 1S2, is an independent company (“The Company”) licensed to market and distribute travel products and arrange for the trip services, including transportation, sightseeing, and accommodations through independent contracts with third-party suppliers.
No person, other than an authorized representative of The Company by a document in writing, is authorised to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition set forth in the preceding provisions.
A provision of these Terms may not be waived or varied except in writing, signed by the party or parties to be bound.
International Conventions & Treaties
The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants). To the extent permitted by any relevant local law, where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, The Company’s maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.
The trip participant agrees that neither The Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier (including any Service Provider) providing services, any insurer or insurance administrator under the Travel Insurance plan, or any other person.
Right to Accept or Reject
The Company reserves the right to accept or reject any person as a trip participant; to expel any participant from the trip; to make changes in the itinerary whenever The Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a trip at any time.
You acknowledge and agree that our Service Providers may reserve similar rights regarding their services. You agree to abide by such conditions, and further agree to indemnify and hold us harmless against any exercise of such rights by any Service Provider.
Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motorcoaches, hotels, excursions, and restaurants) providing services (Service Providers) are independent third-party contractors and are not agents, employees, servants, or joint venturers of The Company or its affiliates.
From time-to-time, and for the purpose of identifying those Service Providers as the provider of a component or part of a cruise, package or tour, some or all of those entities may utilize the name “Globus, Cosmos, Monograms or Avalon Waterways” on promotional media, signage, or attire. Although you may see The Company name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Service Providers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by The Company of services that are provided by the Service Providers, or of the employees, servants, or agents of the Service Providers.
All certificates and other Trip Documents for services issued by The Company are subject to the Terms & Conditions specified by any of our Service Providers, which are available upon request, and to the laws of the countries in which the services are supplied.
After departure, if the Services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of The Company, depending on the circumstances, The Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of trip participants, and any resulting savings will be refunded by The Company to trip participants.
Any dispute between the trip participant arising out of or in relation to the trip or these Terms and Conditions will be submitted to the exclusive jurisdiction of the Courts of the province in which you were located when you booked your trip with us. If you booked the trip with us from outside Canada, you agree that any dispute will be submitted to the exclusive jurisdiction of the Courts of the province of Ontario.
Your contract with us and any dispute arising out of or in relation to the trip or these Terms and Conditions, is governed by and is to be construed and interpreted in accordance with the Laws of the Province in which you were located when you booked your trip with us. If you booked the trip with us from outside Canada, your contract with us and any dispute arising out of or in relation to the trip or these Terms and Conditions, is governed by and is to be construed and interpreted in accordance with the Laws of the Province of Ontario.
DISCLOSURE REQUIREMENT REGARDING OUT OF PROVINCE SUPPLIERS
In accordance with the Travel Industry Council of Ontario’s regulations, Section 36(a) of Ontario Regulation 26/05, we are required to advise customers that services purchased from an out of province tour operator or end supplier, other than an airline and/or cruise line, are not covered by the Ontario Travel Industry Compensation Fund in the event of the bankruptcy or insolvency of that service provider. This exemption is not a new change in the act, but it is our responsibility to notify you of this requirement.
If you have any concerns or questions about your protection under the Travel Industry Act please feel free to call us anytime, or visit the Travel Industry Council of Ontario website at www.tico.on.ca.